Terms of Use, Booking, and Enforcement Agreement

Rush Rooms Platform

شركة الغرف السريعة العقارية (Rush Rooms Real Estate Company)
Unified National Number: 7031213478
Commercial Registration Number: 4030487894
Version: 1.2
Last Updated: 5 October 2026

Preamble

This Agreement governs the relationship between Rush Rooms Real Estate Company, as the owner and operator of the Rush Rooms Platform, and the User, whether acting as a Lessor or Lessee. It forms part of the terms governing use of the Platform and the completion of bookings and rental transactions through it.

The User’s electronic acceptance of this Agreement, or completion of a booking after this Agreement has been presented and made available for review, constitutes acceptance of its provisions in accordance with the applicable laws of the Kingdom of Saudi Arabia. Verification through the National Single Sign-On service (Nafath) is used to establish identity, and the Platform retains acceptance, booking, and transaction records.

Article 1: Definitions

1.1 Platform: The Rush Rooms website and application, together with all associated digital systems and services.

1.2 Company: Rush Rooms Real Estate Company, the owner and operator of the Platform.

1.3 User: Any individual or entity that creates an account or uses any service through the Platform.

1.4 Lessor: Any individual or entity offering a product, rental asset, or service for rental or booking through the Platform.

1.5 Lessee: Any individual or entity booking or renting a product, rental asset, or service through the Platform.

1.6 Product, Rental Asset, or Service: The subject of a booking or rental offered through the Platform, according to the nature of the transaction.

1.7 Booking: A booking or rental transaction completed through the Platform, including its subject matter, duration, price, and associated policies.

1.8 Rental Agreement: The agreement concluded between the Lessor and the Lessee concerning the transaction, including the booking details, terms, and policies presented and accepted when the transaction is completed.

Article 2: Acceptance and Acknowledgment

2.1 The User acknowledges having the legal capacity to contract or the necessary authority to contract on behalf of the entity they represent.

2.2 The User acknowledges having reviewed and understood this Agreement and undertakes to provide accurate information and fulfill the obligations arising from their use of the Platform.

2.3 Completion of a booking constitutes acceptance of the terms, prices, and cancellation and refund policies presented before completion, without prejudice to statutory rights.

2.4 A booking may only be canceled in accordance with the cancellation policy applicable to the transaction or by agreement between the parties, subject to applicable laws.

Article 3: Lessor’s Undertakings, Warranties, and Obligations

3.1 The Lessor undertakes and warrants the following:

• The Lessor owns the Product or Rental Asset or holds valid authorization to list and rent it out.

• The Lessor has the legal authority to provide the listed Service.

• The listing description, images, prices, specifications, and terms are accurate.

• Any defects or restrictions affecting the use or enjoyment of the Product or Service are disclosed.

• No Product or Service is offered in violation of applicable laws or third-party rights.

• The Lessor acknowledges that all data, documents, licenses, and information submitted to the Platform are accurate and valid, and assumes sole and full responsibility for any errors, omissions, or misleading content therein.

3.2 The Lessor shall update their information, listings, and documents whenever a change occurs and notify the Platform of any matter affecting the legality of a listing or the fulfillment of a booking.

3.3 The Lessor shall fulfill accepted bookings in accordance with the agreed details and terms and shall not change them after completion of the booking without the Lessee’s consent through the channels approved by the Platform.

Article 4: Nature of the Platform’s Role

4.1 The Platform acts as a technology intermediary connecting the Lessor and the Lessee and providing listing, booking, payment, verification, and follow-up services, according to the services available.

4.2 The Rental Agreement is concluded between the Lessor and the Lessee, and each party bears the obligations arising from it according to their respective role.

4.3 The Platform is not the owner or lessor of the Product and does not guarantee performance of the Lessor’s obligations, unless expressly stated otherwise for a particular transaction.

4.4 This Article does not exempt the Platform from its own obligations or from any liability that cannot lawfully be excluded. The Platform may take the necessary measures to protect its rights and those of its Users.

Article 5: Account Creation and Verification

5.1 The User shall provide truthful, accurate, and up-to-date information and maintain the confidentiality of their account and access credentials.

5.2 The User shall use payment methods and bank accounts they are legally entitled to use and provide any information or documents requested by the Platform to verify their identity, capacity, or authority.

5.3 The User is responsible for transactions conducted by them or their authorized representatives and shall notify the Platform immediately upon discovering any unauthorized use of their account.

5.4 The Company may suspend an account or restrict its services where there are reasonable grounds to suspect a violation, fraud, or inaccurate information, pending verification, subject to statutory obligations and existing rights.

Article 6: Lessor’s Obligations Toward the Lessee

6.1 The Lessor shall deliver the Product or Rental Asset to the Lessee at the time and place, and in the condition and with the specifications, stated in the listing and Rental Agreement. The Lessor shall be solely responsible for any failure to comply with this obligation.

6.2 The Lessor shall maintain the Product or Rental Asset in a condition suitable for the agreed use throughout the rental period and remedy any defect or malfunction for which the Lessor is responsible under applicable laws and the Rental Agreement.

6.3 The Lessor shall solely bear all obligations relating to the licenses, permits, and regulatory approvals required for the Product or Rental Asset, together with any violations or claims arising from failure to obtain or maintain them.

6.4 The Lessor shall directly handle any claim, complaint, or dispute raised by the Lessee concerning the Product or Rental Agreement and shall solely bear any resulting amounts, compensation, or obligations, without prejudice to the Platform’s right to take such measures as it considers appropriate to protect its rights or those of the Lessee.

6.5 The Lessor shall solely bear all obligations arising from the Rental Agreement concluded with the Lessee, including delivery, maintenance, vacating the premises, recovery of the rented asset, defects, violations, licenses, and any compensation or claims arising from the Product or rental transaction. The Platform shall bear none of these obligations.

The provisions of this Article shall be read subject to Clause 4.4 and applicable laws.

Article 7: Compensation and Indemnification

7.1 The User shall compensate the Company or the injured party for damage and losses for which the User’s responsibility is established as a result of breaching this Agreement or the Rental Agreement, or violating applicable laws.

7.2 The Lessor shall indemnify the Platform against claims and damage arising from the Product or Service, inaccurate information, failure to meet licensing requirements, or breach of obligations toward the Lessee, to the extent attributable to the Lessor.

7.3 Compensation shall be determined based on proven damage, causation, and applicable laws, without duplicate recovery for the same damage.

7.4 Indemnification shall include any fines, fees, legal expenses, attorneys’ fees, losses, or amounts that the Platform is required to pay as a result of an act, omission, or breach by the Lessor.

Article 8: Payments, Collection, and Commission

8.1 The Lessee shall pay the booking price, fees, and security deposits, if any, in accordance with the amounts and terms presented before completing the transaction.

8.2 The Lessor agrees that the Platform may collect its commission and fees according to the rates or amounts accepted by the Lessor before the transaction is carried out, and settle amounts payable to the Lessor according to the approved schedules and terms communicated to them.

8.3 The User agrees to the collection of amounts due through approved payment methods and to the application of the security deposit toward established amounts due in connection with the transaction, in accordance with the accepted authorization, payment provider requirements, and applicable laws. The reason for and amount of any deduction shall be stated, and an opportunity to submit an objection shall be provided.

8.4 The Platform may withhold or deduct any amounts it holds that are payable to the Lessor against any amounts, claims, or compensation due to the Platform, without prejudice to its right to claim any excess.

8.5 The Lessor shall not complete or solicit any rental transaction outside the Platform with a Lessee identified or reached through the Platform for the purpose of avoiding commission. The Platform shall be entitled to its full commission on the transaction conducted in breach of this provision, without prejudice to its right to claim compensation.

8.6 The Platform may request any documents, licenses, proof of ownership, or authorizations relating to the Product and may suspend the listing or transaction until they are submitted and verified.

Article 9: Cancellation and No-Show

9.1 Cancellations, amendments, and refunds are subject to the Lessor’s policy presented and accepted at the time of booking, subject to applicable laws.

9.2 If the Lessee fails to attend or arrives late, the no-show or late-arrival policy presented before booking shall apply, including cancellation of the booking or collection of its full price where the policy so provides.

9.3 If a booking cannot be fulfilled due to the Lessor’s breach, the Lessor shall bear the financial obligations, refunds, and compensation due as a result of that breach.

Article 10: Receipt, Use, and Return

10.1 The Lessee shall inspect the Product upon receipt, document any apparent defect or missing item, and notify the Lessor through the Platform without delay. Receipt does not constitute a waiver of rights relating to hidden defects.

10.2 The Lessee shall safeguard the Product, use it for the agreed purpose and in accordance with operating and safety instructions, and return it at the agreed time and place.

10.3 The Lessee shall be responsible for damage, loss, or harm arising from their misconduct, negligence, or breach of the terms from receipt until actual return, excluding normal wear and tear and defects for which the Lessor is legally responsible.

Article 11: Prohibited Use

The User shall not:

• Misuse the Product, Service, or Platform.

• Tamper with or modify the Product without the Lessor’s consent.

• Sublet the Product or make it available to third parties without the Lessor’s consent.

• Use the Product or Service for any unlawful activity or in a manner that endangers others.

• Provide misleading information or conduct fictitious bookings or fraudulent transactions.

• Use payment or installment services for sham transactions, prohibited tawarruq arrangements, or any activity that violates applicable laws or the service provider’s terms.

Article 12: Delay, Damage, Loss, and Theft

12.1 Delay: If the Lessee delays returning the Product without the Lessor’s consent, the Lessor shall be entitled to agreed compensation equivalent to 200% of the daily rental price for each day of delay until actual return, provided that this condition was presented and accepted before booking, and subject to the court’s authority to assess or adjust compensation under applicable laws.

12.2 Damage: Where the Lessee’s responsibility is established, the Lessee shall bear the necessary and substantiated repair costs, or the Product’s market value at the time of the damage if repair is not possible or total loss is established, taking its residual value into account.

12.3 Loss or Theft: The Lessee shall bear the compensation due where their responsibility for loss or theft is established under applicable laws and the Rental Agreement.

12.4 Compensation for loss of use, collection costs, legal follow-up expenses, and attorneys’ fees may be claimed where entitlement is established, without duplicate compensation for the same damage.

Article 13: Reporting and Notices

13.1 The Lessee shall notify the Lessor and the Platform of damage, loss, theft, or any incident affecting the Product within 12 hours of becoming aware of it, where possible, and take the necessary measures to limit the damage.

13.2 Failure to report does not, by itself, constitute an automatic admission of liability. However, the Lessee shall be responsible for any additional damage proven to have resulted from their delay in reporting.

13.3 Notices shall be sent to the contact details registered in the account or through communication channels approved by the Platform. The User shall keep their contact information up to date.

Article 14: Failure to Return and Criminal Liability

14.1 If 72 hours have elapsed from the agreed return time without the Product being returned or the Lessor approving an extension, the Lessor and the Platform may take lawful measures to demand its return and recover amounts and rights due.

14.2 If the incident involves suspected misappropriation, fraud, breach of trust, or any legally criminalized act, it may be referred to the competent authorities. Those authorities shall determine criminal liability and any penalty in accordance with applicable laws. Mere delay does not, by itself, establish that a crime has been committed.

Article 15: Promissory Note, Claims, and Enforcement

15.1 This Agreement, acceptance records, booking and payment records, correspondence, and delivery and return reports may be used to establish the relationship and obligations in accordance with relevant laws.

15.2 This Agreement or the Platform’s records do not constitute an enforceable instrument merely because they are described as such. Direct enforcement shall be based on an instrument satisfying the statutory requirements.

15.3 The Lessee may be required to issue a promissory note in the amount of SAR 10,000 for each Product before completing the booking, provided that the requirement is presented and expressly accepted. The note shall be created separately and satisfy the requirements for issuance, authentication, and identification of its beneficiary.

15.4 If the Product is not returned within 3 calendar days of the agreed return time, the beneficiary of the note may initiate claim or enforcement proceedings where the underlying right has become due and the statutory requirements are met. This Agreement alone does not create a promissory note or an automatic entitlement to its full value.

15.5 Returning the Product after a delay does not extinguish rights or compensation due as a result of the breach. The value of the note and compensation shall not be collected in a manner resulting in duplicate recovery of the same amount or collection of amounts not due.

15.6 Claims, enforcement, notices, and formal demands for performance are subject to the procedures and time limits prescribed by law.

Article 16: Suspension and Termination

16.1 The Company may suspend an account, listing, or transaction, or terminate an account, where this Agreement or applicable laws are violated, or where justified grounds exist relating to fraud, User safety, or protection of rights.

16.2 Suspension or termination does not extinguish obligations or rights accrued beforehand. Existing bookings and amounts shall be handled according to the circumstances of each transaction and applicable laws.

Article 17: Amendments to the Agreement

17.1 The Company may amend this Agreement and publish the updated version through the Platform, stating its update and effective dates.

17.2 The Company shall notify Users of material amendments through approved channels. Continued use after notification and the effective date constitutes acceptance, unless the nature of the amendment requires express consent.

17.3 Amendments shall not apply retroactively to bookings completed before their effective date, except by agreement between the parties or to comply with a legal requirement.

Article 18: Governing Law and Jurisdiction

18.1 This Agreement shall be governed by and interpreted in accordance with the applicable laws of the Kingdom of Saudi Arabia.

18.2 The competent judicial and enforcement authorities within the Kingdom shall have jurisdiction over disputes and claims arising from this Agreement, according to the nature of the dispute and the applicable jurisdictional rules.

18.3 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain unaffected, unless the provision is essential and inseparable from the Agreement.

Contact

Email: rushrooms@rushrooms.net

Rush Rooms Real Estate Company — Rush Rooms Platform